eDental and eOphthalmic service update

The investigation into the cause of the intermittent disruption to our eDental and eOphthalmic service is ongoing, however from what we have seen as part of our investigations, there are spikes throughout the day when users are experiencing significant issues.

On Thursday 15th November, this occurred between the hours of 12pm and 2pm, with no further spike for the remainder of the day.

We are continuing to work to identify the root cause of the connection closing down and will keep you informed of any progress.

Please note that this issue is not affecting all claims, and we are successfully receiving and processing the vast majority of claims throughout the day, but we do appreciate that this is causing frustration and inconvenience to practices.

From the monitoring on Friday through to our last check at 2.30pm today, Monday 19 November, there were very few 8410 dental error responses or 8500 ophthalmic error responses.

We will continue to monitor transactions (claims) and will provide updates as more information becomes available.

Read more