Our annual report and accounts 2019 to 2020

Our annual review and accounts 2019 to 2020 have been published, detailing some of our achievements during the past year.

We delivered against our key operational and financial targets, including 92% of the measures in our Operational Delivery Plan with Scottish Government. We’ve exceeded targets across our services, including:

  • decontamination
  • primary care payments
  • national contracts
  • fraud prevention

These successes have been achieved while also responding to the COVID-19 pandemic over the final three months of 2019 to 2020 (and beyond).

The pandemic has stretched every part of the NHS, and NHS National Services Scotland (NSS) has played a critical role in meeting the challenges of COVID-19. Partnership working is at the heart of everything we do here at NSS – and we’ve worked closely with health board colleagues, the social care sector, government and the third sector to deliver for the people of Scotland.

Both our Chief Executive Colin Sinclair and our new Chair Keith Redpath, who joined us on 1 August 2019, took the opportunity to thank staff and stakeholders for their commitment, skill, hard work and collaborative approach in their opening statements – you can read Colin’s full statement on page 4 and Keith’s on page 7.

You can also read the full annual report and accounts 2019 to 2020 (PDF, 2.72MB) or take a look at:

  • our targets and achievements – pages 14 and 15
  • highlights of our activity – pages 16 and 17
  • a selection of case studies – pages 18 to 21

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