Update on eDental and eOpthalmic service issues - 20 November

As mentioned in our update on 19 November, we are continually monitoring transactions (claims) following intermittent issues with our eDental and eOphthalmic web services.

From Friday 16 to Monday 19 November at 2.30pm, there were no further spikes in 8410 (dental) error responses or 8500 (ophthalmic) error responses.

Between 3pm and 6pm on 19 November, another spike saw users experiences significant issues.

The previous spike had occurred on Thursday 15 November between 12pm and 2pm.

Our suppliers are continuing to work to identify the cause of these intermittent disruptions.

We will continue to monitor transactions (claims) and will update you as more information becomes available.

This issue is not affecting all claims, and we are successfully receiving and processing the majority of claims throughout the day, but we do appreciate that this is causing frustration and inconvenience to practices.

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