Contact us

NSS does not handle patient queries regarding local NHS services

If you are a patient, visit NHS Inform to find out more about how to access local NHS services. 

Visit NHS Inform (external link)

NHS patient enquiries

Contact your local NHS health board (external link)


Alternatively, NHS Inform (external link) deals with illnesses, tests, treatments, operations, and answers to commonly asked health questions. NHS 24 (external link) provides self-help information. Citizen's Advice Scotland deliver PASS - Patient Advice & Support Service.

We also have some other useful links for patients.

NSS feedback, comments, concerns and complaints

For NSS enquiries, please fill in our form. Update: due to the coronavirus outbreak, many of our staff are working remotely so we cannot guarantee that mail posted to us will be picked up. Instead, please use the form for your enquiries.

Please note that NSS does not treat patients. Patients should consult NHS Inform

If your complaint is about your GP or treatment you have received in an NHS hospital please contact your NHS Board (external link).

If you are looking for a summary of feedback, comments, concerns and complaints, you can read our feedback, comments, concerns and complaints annual report. If you would like to read any of our previous annual reports, contact our mailbox ( 


Alternative contact for NSS feedback and complaints



Head office locations


Gyle Square
1 South Gyle Crescent
EH12 9EB


Meridian Court
5 Cadogan Street
G2 6QE

Commissioning NSS services

Janis Heaney

Business Development

Media enquiries

Marketing and Communications team

Monday to Friday, 9am to 6pm

Data protection

NSS does not hold patient health records. However, like all NHSScotland bodies, we gather and use personal information to provide more effective health services.

Our Data Protection Notice explains what personal information we use, what our legal basis is for using it and how we protect it. It also explains what your rights are under data protection law and how you can ask to see your information.

Freedom of Information

You have the right to request information from any publicly-funded body, including NSS.

FOI requests are not about your personal information, for example your medical records. See above for data protection information regarding that information.

Make a Freedom of Information request

Join us

Thinking of starting a career with NSS? There’s a wide range of roles at every level, from blood services to logistics to project management. Or maybe you’re interested in volunteering? If so, there are many ways you can get involved. Find out more about working for NSS.