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Contact us

NSS does not handle patient queries regarding local NHS services. We provide primarily business services to the NHS and others. If you are a patient, please contact your local health board for assistance.

NHS patient enquiries

Contact your local NHS health board


Alternatively, NHS Inform deals with illnesses, tests, treatments, operations, and answers to commonly asked health questions. NHS 24 provides self-help information. We also have some other useful links for patients.

NSS feedback, comments, concerns & complaints

For NSS enquiries, please fill in our form. Please note that NSS does not treat patients. Patients should consult NHS Inform. If your complaint is about your GP or treatment you have received in an NHS hospital please contact your NHS Board.


Alternative contact for NSS feedback and complaints

Louise MacLennan

Head of Public Participation and Engagement

  • Email:
  • Phone: 0131 275 7457
  • Text relay: 18001 0131 274 7457 (Mon–Thu 8am-5pm, Fri 8am-4pm)

Head office locations


Area 074E
Gyle Square
EH12 9EB


Meridian Court
5 Cadogan Street
G2 6QE

Commissioning NSS services

Janis Heaney

Business Development

Media enquiries

John MacEachen

NSS External Communications Manager

Data Protection

NSS does not hold patient health records. However, like all NHSScotland bodies, we do gather and use personal information to provide more effective health services. The Data Protection Act 1998 protects your rights in relation to the way we do this.

Find out how we use your personal information, how to access your personal information, or you can ask us a question or report a concern about data protection.

Freedom of Information

You have the right to request information from any publicly-funded body, including NSS.

FOI requests are not about your personal information. See above for data protection information regarding that information.

Make a Freedom of Information request

Join us

Thinking of starting a career with NSS? There’s a wide range of roles at every level, from blood services to logistics to project management. Or maybe you’re interested in volunteering? If so, there are many ways you can get involved.

Find out more about working for NSS