NHS patient enquiries
Alternatively, NHS Inform (external link) deals with illnesses, tests, treatments, operations, and answers to commonly asked health questions. NHS 24 (external link) provides self-help information. Citizen's Advice Scotland deliver PASS - Patient Advice & Support Service.
We also have some other useful links for patients.
NSS feedback, comments, concerns & complaints
For NSS enquiries, please fill in our form. Update: due to the coronavirus outbreak, many of our staff are working remotely so we cannot guarantee that mail posted to us will be picked up. Instead, please use the form for your enquiries.
Please note that NSS does not treat patients. Patients should consult NHS Inform.
If your complaint is about your GP or treatment you have received in an NHS hospital please contact your NHS Board (external link).
If you are looking for a summary of feedback, comments, concerns and complaints, our annual report is available to view online. If you would like to read any of our previous annual reports, contact our mailbox (NSS.firstname.lastname@example.org).
Alternative contact for NSS feedback and complaints
- Email: NSS.email@example.com
- Text relay: 18001 0131 274 7457 (Mon–Thu 8am-5pm, Fri 8am-4pm)
Commissioning NSS services
- Email: firstname.lastname@example.org
Marketing and Communications team
- Email: email@example.com
- Phone: 0141 433 5880
NSS does not hold patient health records. However, like all NHSScotland bodies, we gather and use personal information to provide more effective health services.
Our Data Protection Notice explains what personal information we use, what our legal basis is for using it and how we protect it. It also explains what your rights are under data protection law and how you can ask to see your information.
Freedom of Information
You have the right to request information from any publicly-funded body, including NSS.
FOI requests are not about your personal information, for example your medical records. See above for data protection information regarding that information.
Thinking of starting a career with NSS? There’s a wide range of roles at every level, from blood services to logistics to project management. Or maybe you’re interested in volunteering? If so, there are many ways you can get involved. Find out more about working for NSS.