Privacy and cookies


Collecting and using personal information

We collect certain information or data about you when you use our website.

This includes:

  • your email address if you contact us using web forms like our contact, feedback and complaints form / mailbox, our Freedom of Information request form or other web forms.
  • information on how you use the site, using cookies and page tagging techniques to help us improve the website (these cookies aren't used to identify you personally)

This helps us to:

  • improve the site by monitoring how you use it
  • respond to any feedback you send us, if you've asked us to

We won't share your information with any other organisations for marketing, market research or commercial purposes, and we don't pass on your details to other websites.

Disclosing or sharing your information

Though we make every effort to preserve user privacy, we may need to disclose personal information if we have a legal obligation to do so.

Content disclaimer

We seek to ensure that information on our website is up-to-date and accurate. However, the information does not constitute legal or professional advice and we cannot accept liability for actions arising from its use. Neither can we be held responsible for the contents of any pages referenced by an external link.

Links to and from our website

Our website contains links to other websites. This privacy policy only applies to this site and doesn't cover other websites.

We welcome websites to link to our site. You don't have to ask for permission to do so.

However, we don't give you permission to suggest that your website is associated with, or endorsed by, our website.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


This site places small files, known as 'cookies', onto your computer to collect information about how you browse.

These cookies aren't used to identify you personally.

You’ll normally see a message on the site before we store a cookie on your computer. Find out more about how to manage cookies.

Measuring site usage

We use Google Analytics and Google Optimize software to collect information about how you use our website. We do this to help make sure the site is meeting your needs and to help us make improvements.

We store information about:

  • the pages you visit and how long you spend on each page
  • how you got to our website
  • what you click on while you're visiting our website
  • which variation of a page you've visited when we are testing out small design changes using Google Optimize

Any information on site usage is received in a way that we can't identify individuals. For example, we never receive your name or address.

We don't make any attempt to find out the identities of people visiting our website and we don't allow Google to do this either.

All information we get through cookies and analytics will be treated in confidence. We’ll never sell, trade or give your details to third parties, unless we're required to do it by law.

Find out more about security and privacy in Google Analytics (external link).

Opt out

You can opt out of Google analytics cookies (external link).

Details of cookies used by this website

This list shows all cookies used by the NHS National Services Scotland website, and what each is used for.

Cookie Name Purpose More Information




These cookies are used to collect information about how visitors use our site. We use the information to compile reports and to help us improve the site. The cookies collect information in an anonymous form, including the number of visitors to the site, where visitors have come to the site from and the pages they visited. Click here for an overview of privacy at Google analytics (external link)




Affinity Cookies are are set by our hosting provider to help load pages as efficiently as possible. They contain unique but random values and are destroyed as soon as you close your browser. Find out more about cookies used by Microsoft (external link)


Privacy and data protection enquiries relating to this website may be made in writing to:

NSS Data Protection Officer
NHS National Services Scotland
Gyle Square
1 South Gyle Crescent
EH12 9EB