How NSS works
NSS supports customers to deliver their services more efficiently and effectively. We offer shared services on a national scale using best-in-class systems and standards. Our aim is to help our customers save money and free up resources so they can be re-invested into essential services. We also provide consultancy and support to help public bodies join up health and social care. Our priority is always the same. To support Scotland’s health. We do this by offering whatever’s needed, whenever and wherever it’s needed and to whoever needs it. For more information on how we work with the Scottish Government, read our framework document (Word doc, 96KB).
For information about the work of NSS, read our local delivery plan 2017 (PDF 602KB). You can also read a summary of our Annual Review for 2016 to 2017 and our latest accounts documentation 2016/17 (PDF 3.2MB).
If you require either of these documents in a more accessible format, please contact our digital team (email@example.com).
We aim to achieve this through 4 strategic objectives
Put customers at the heart of everything we do
Increase our service value
Improve the way we do things
Ensure that we're a great place to work
Case studies: supporting Scotland’s health
From ‘smart’ colonoscopy pills and improving patient safety to alleviating pressure on GPs and reducing fraud, we’re delivering for Scotland and improving for the future.
Our new case studies, launched at the NHSScotland event 2018 on 18 and 19 June, showcase a range of innovative projects. Our case studies also demonstrate how collaboration has been vital to improving Scotland’s health and wellbeing – with successes at both a national and local level.
Policies and statements
Read our corporate policies and statements.
We’re committed to complete transparency and efficiency in spending. In the financial year 2013/14, we exceeded the 3% efficient government target for NHSScotland. We contributed an additional £54.5m in savings on behalf of NHS Scotland in 2013/14.
Like all NHSScotland bodies, we gather and use personal information to provide more effective health services.
Our Data Protection Notice explains what personal information we use, what our legal basis is for using it and how we protect it. It also explains what your rights are under data protection law and how you can ask to see your information.
Our document retention policies
Records management is the efficient control of an organisation’s records throughout their life cycle.
Join us now
Thinking of starting a career with NSS? There’s a wide range of roles at every level, from blood services to logistics to project management. Or maybe you’re interested in volunteering? If so, there are many ways you can get involved.Download the Workforce Plan 2015/2020 (PDF 114KB)