Freedom of Information

How to make a Freedom of Information (FOI) request and to view our Publication Scheme.

What is a FOI request?

You have the right to request information from any publicly-funded body, including NSS. Alternatively, find out how to access your own personal information that NSS holds.

Before you make a FOI request

You may not need to make a request for information if it has already been published. NSS may not store the information you are looking for. 

See previous FOI request responses

Make a new FOI request

The easiest way to make a new request is by filling in this form. 

Postal address for letter reply

Other ways to make a new request


Phone: 0131 275 7496


Associate Director of Corporate Affairs and Compliance
0131 275 6449
National Services Scotland
Gyle Square
1 South Gyle Crescent
EH12 9EB


  • your name
  • your address
  • phone number (optional)
  • full details of what you’re looking for.

When you’ll get a response

We’ll respond to all requests within 20 working days.

If your request is denied

In some cases, sensitive information is exempt and isn’t available to the public.

This includes information that is:

  • about to be published
  • personal and covered by the Data Protection Act
  • commercially confidential.

In those circumstances where disclosure may not be possible due to the application of an exemption, we still seek to release information in cases where the public interest overrides the exemption applied. We’ll always explain our reasons if we withhold information.


If we withhold information, you can ask us to review our decision. If you’re still dissatisfied after our review, you can appeal to the Scottish Information Commissioner who’s responsible for enforcing the Freedom of Information Act.


Eilidh McLaughlin, Associate Director of Corporate Affairs and Compliance

Phone: 0131 275 6449


1 South Gyle Crescent 

Gyle Square

1 South Gyle Crescent


EH12 9EB