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Freedom of Information

How to make a Freedom of Information (FOI) request and to view our Publication Scheme.

We have produced a Guide to Information which details what details the information available from NSS.

Check our previous FOI responses

You may not need to make an FOI request to get the information you need.

See whether what you’re looking for is already on our website by searching our publications and checking our previous responses to FOI requests.

Make a request

Contact us to make an FOI request. Here are your choices:

Submit an Information request form


Phone: 0131 275 7496

Alternatively, write to us at:

Corporate Records Manager
National Services Scotland
Gyle Square
1 South Gyle Crescent
EH12 9EB

You’ll need the following information:

  • your name
  • your address
  • phone number
  • full details of what you’re looking for.

When you’ll get a response

We’ll respond to all requests within 20 working days.

If your request is denied

In some cases, sensitive information is exempt and isn’t available to the public.

This includes information that’s:

  • about to be published
  • personal and covered by the Data Protection Act
  • commercially confidential.

In those circumstances where disclosure may not be possible due to the application of an exemption, we still seek to release information in cases where the public interest overrides the exemption applied.

We’ll always explain our reasons if we withhold information.


If we withhold information, you can ask us to review our decision.

If you’re still dissatisfied after our review, you can appeal to the Scottish Information Commissioner who’s responsible for enforcing the Freedom of Information Act.