Executive Management Team

The Executive Management Team (EMT) comprises the NSS Chief Executive and Directors of the Strategic and Supporting Business Units and Directorates. They are the senior management group of NSS which is accountable to the NSS Board and has decision-making responsibility for operational issues within the organisation. Its members are responsible for the execution of Board Strategy and ensuring organisational compliance with policies and procedures, in addition to making recommendations as appropriate to the NSS Board on strategic and similar matters.

Photograph of Martin Bell

Martin Bell, Director of Primary Care and Counter Fraud Services

Martin took up his current role as Director of Primary Care and Counter Fraud Services in March 2019, having been Associate Director Planning, Performance and Service Delivery and Interim Director of Strategy and Governance before this. Martin joined NSS in October 2013 and has been involved in strategy development and performance monitoring throughout. He also spent 15 months with NHS Fife as Tailored Support lead, coordinating targeted NSS services into the Board.  Prior to joining NSS, Martin served in the Royal Army Medical Corps. He held a number of senior positions, delivering pre-hospital, primary and secondary healthcare services globally. Outside work, Martin enjoys rugby, hill-walking and time with his family.



Photograph of Jacqui Jones

Jacqui Jones, Director of Human Resources

Jacqui joined NSS in March 2010 and is a highly experienced HR professional, manager and leader who has worked at Director level in NHS Scotland, local government and at a senior level in the Civil Service. Jacqui has specific expertise in situations involving major change management in NHSScotland, local and central government and in designing and delivering programmes and policies involving multiple stakeholders. Jacqui chairs and leads a number of National projects and is the executive HR advisor to Public Health Scotland.



Carolyn Low, Director of Finance and Business Services

Carolyn joined NSS as Director of Finance and Business Services in September 2014. A qualified accountant with over 20 years public sector management and consulting experience, Carolyn has helped transform operations in back-office and frontline services across health, local government and central government.



Photograph of Jim Miller

Jim Miller, Director of Procurement, Commissioning and Facilities

Jim has 30 years experience across the private and public sector in commercial, procurement and supply chain leadership. Having worked at a senior level in areas including aviation, construction and public organisations, he joined NHSScotland in 2006 as Director of Strategic Sourcing. In 2015 he took on the wider role of Director of Procurement, Commissioning and Facilities.

With a broad portfolio providing commercial, clinical, advisory and improvement services across NHSScotland and the wider public sector, Jim is proud of his team’s collaborative arrangements and ambitious plans. He also fully recognises the role that a flexible, competitive and innovative supply base plays in supporting the future of Scotland’s Health Service.



Deryck Mitchelson, Director of Digital and Security

As Director of Digital and Security, Deryck is responsible for NSS’ Digital and Security strategy and the delivery of several large-scale national digital transformation programmes across the NHS in Scotland. Deryck joined NSS in August 2018 and is implementing his strategy across three themes: National Security Operations, Secure Multi-Tenant Public Cloud and Data Analytics. Prior to joining NSS Deryck was Head of IT for Wood Mackenzie and has also held senior positions at Brightsolid and DC Thomson. In his spare time, Deryck enjoys live music and sometimes plays in a band himself.



Photograph of Mary Morgan

Mary Morgan, Director of Strategy, Performance and Service Transformation

Mary was appointed to her current role as Director of Strategy, Performance and Service Transformation in November 2018. She joined the National Health Service in Scotland in 1982 and subsequently pursued her career in Nursing and NHS management, leading major change programmes across Health and Social Care.  Prior to her current role, Mary was the Director for the Scottish National Blood Transfusion Service, a highly rewarding leadership position at the heart of the NHS in Scotland. Passionate about the NHS and public service, Mary has made a positive difference in Acute Hospital and National settings.



Dr Lorna Ramsay, Medical Director

Lorna was appointed as NSS Medical Director in November 2018, having fulfilled the role on an interim basis for the preceding 12 months. She has held a number of senior medical positions across NSS, including Medical Director of IT. As a doctor, Lorna has experience in a range of clinical practice settings, public health medicine and medical management. Lorna has a longstanding interest in data and technology, in particular the digital enablement of health and care, which aligns with her strong focus on enabling clinical service change across Scotland. She strives to optimise the value delivered through NSS services to care professionals and the people of Scotland.



Photograph of Jacqui Reilly

Professor Jacqui Reilly, Director of Nursing

Jacqui was appointed as NSS Director of Nursing in February 2019, having fulfilled the role on an interim basis from June 2018. She has executive leadership responsibility in NSS for Allied Health Professions, Healthcare Associated Infection and Quality. Jacqui has held a number of clinical and senior nursing roles in NSS and the NHS more widely and has a background in acute and community care services, most recently in public health. She has a joint appointment at Glasgow Caledonian University, where she is a Professor and lead for the Safeguarding Health through Infection Prevention (SHIP) research group. Jacqui is committed to NSS supporting and enabling safe, effective, value based population health and person centred care.



Norma Shippin, Director of Central Legal Office

Norma Shippin joined the Central Legal Office (CLO) as a Litigation Solicitor in 1984, having completed her traineeship in private practice. She was appointed Managing Partner in 1995 and subsequently Director in 2013. Norma has over 34 years experience of providing litigation and employment law services to the NHS in Scotland. She has a special interest in clinical negligence and has been accredited as a specialist in that field with the Law Society of Scotland for over 22 years. Norma is committed to putting the client at the heart of all we do and making CLO a great place to work. Her interests outside the office include playing the cello and baking – but not both at the same time.



Craig Spalding, Director of Scottish National Blood Transfusion Service

Craig joined NSS as Director of the Scottish National Blood Transfusion Service in June 2019. Craig initially trained as a microbiologist, working in laboratory and quality assurance roles in the food and biotechnology industries in his native Australia. After completing an MBA, specialising in quality management, he held a variety of roles across the Australian Red Cross Blood Service, before joining the Irish Blood Transfusion Service as Director of Quality and Compliance. After 18 months with the Irish Blood Service, Craig moved to Scotland to take up his current role.