Contact tracing is used to identify close contacts of any individuals who have tested positive after a COVID-19 test. Those contacts are then asked to self-isolate to reduce the possibility of spreading the virus.
We were commissioned to deliver and manage the NCTC on behalf of Public Health Scotland (PHS). We moved quickly to set up the NCTC, with colleagues from HR, Finance, and Digital and Security all playing their part. New contact tracing recruits joined existing NHS National Services Scotland and PHS staff deployed from other areas.
We continue to strengthen our national capacity to identify close contacts of individuals who have tested positive for COVID-19.
The NCTC is critical to the continued success of Scotland’s Test and Protect programme. It operates seven days a week, from 8am to 8pm. It works in conjunction with local contact tracing staff in health boards.
Contact tracers from the National Contact Tracing Centre will only call people from the national number 0800 030 8012. Contact tracers will also give people the option to call the number back, to offer reassurance that the number is genuine, and isn’t a scam. For more information on what to expect if you’re contacted by a contact tracer, take a look at the short contact tracing video or read NHS inform's contact tracing guidance.