Depending on the nature of your query, support is available.

Practitioner Services

Contact the Dental customer service helpdesk by telephone (0131 275 6300) or Email ( for any of the following:

  • If you don’t have a NHS Scottish Wide Area Network (SWAN), CAT 20/Virtual Private Network (VPN) connections and wish to register for online reports
  • Registration queries
  • You have not yet received your log on details
  • Issues when trying to log on
  • Queries relating to your online reports
  • You wish to advise of a new email address.

National Services Scotland (NSS) Information Technology (IT)

Contact the customer support desk by telephone (0131 275 7777) or by Email ( if you have forgotten your user id or password.

NHS Board

Contact your Dental information technology (IT) facilitator for the following:

  • If you have a SWAN, VPN or CAT20 connection and cannot access the online reporting web site
  • If you require an NHSmail email account.
NHS Board IT facilitators ( PDF 108KB)