Adjustment claims

We recommend checking payment schedules on a monthly basis. This will identify any discrepancies between the amount claimed or other discrepancies requiring changes to registration and treatment being claimed.

Guidance

To amend any discrepancies you find in your payment schedule, please complete a Dental 283 form detailing the changes required.

Download the Dental 283 form (PDF 490KB)

Non-payment

For payments outstanding, contact our Helpdesk on 0131 275 6300.

Please have the claim details ready, but note we can only look up one non-payment, as invariably this requires more detailed investigation. Orthodontic non-payment queries only should be requested by submitting a Dental 286 form.

Download the Dental 286 non-payment form (PDF 491KB)