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Providing services, including payments, patient registrations, management of ePharmacy and customer service to community pharmacies and dispensing contractors.

Customer service

Providing phone and email advice for pharmacies and GP practices, hosting an online forum for NHS Board facilitators, organising visits and offering training and events.

ePharmacy programme

Managing electronic prescription services to help with claims and processing.

Financial services

Making payments of fees and the reimbursement of drugs and appliances.

NHS Boards

Containing key contacts, linking local formularies and offering prescribing guidance.

Patient registration

Holding patient registration records helping pharmacies to deliver the Minor Ailment Service and Chronic Medication Service. This information is also used for payments.

Payment verification

Monitoring the quality of NHS Pharmaceutical Services, providing reports and involving other NHS Boards authorities.

Prescription form management

Designing, purchasing and distributing secure prescription forms. Working with the Scottish Government, professional bodies, printers and consultants.

Scanning services and prescription processing

Preparing, scanning and processing all submitted prescriptions.

More information on this service

Visit the Community Pharmacy website (external link)


Offered by Practitioner and Counter Fraud Services

Pharmacy Helpdesk

Phone: 0131 275 6600

Gyle Square
1 South Gyle Crescent
EH12 9EB