Endorsing guide

(v1.10) Updated: 2 January 2016, see all updates

2.2.15 Urgent Dispensing

Note: - This endorsement should only be applied if there is a visible instruction for Urgent dispensing, from the GP, on the paper prescription form. (See Appendix 5 for details)

Where a prescription is endorsed 'urgent' by the prescriber and the prescription is dispensed at a time when the pharmacy is not normally open, an urgent dispensing will be required.

The pharmacist should include the date and time that dispensing commenced. The endorsement is URG, followed by the date and time. The time must be in 24-hour clock.

The handwritten date format on the paper form should always be in the form 'ddmmyyyy'.

NB Endorsing printers will automatically print dates on the paper form with slashes. 

(The time format on the paper form should always be in the form hh.mm.)

If it is a local public holiday other than Christmas and New Year, indicate this to PSD by the endorsement ‘PH’. 

Where the prescription has not been endorsed as 'urgent' by the prescriber but where, in order to meet the needs of the patient, the prescription has been dispensed urgently between 11pm and 8.30am or on Sundays or Public holidays, the urgent fee may be claimed.

The prescription form should be endorsed 'Urg' on 'ddmmyyyy' at 'hh.mm' and signed by the patient or their representative.

To aid CPS and PSD in tracking urgent dispensing, CPs should use the electronic URG endorsement.

Urgent prescriptions dispensed within fifteen minutes of each other are assumed to have resulted in only one call-out and only one urgent dispensing will be recognised. 

Electronic format Paper format
Required Required
Urgent endorsement should be applied.
NB - Guidance relating to application of endorsements can be found in your supplier User Guide / Manuals.
The paper form should be endorsed with the relevant details as in the example format above.
NB Endorsing printers will automatically print dates on the paper form with slashes.