2.2.4 Item Not Collected
This denotes that the item has been dispensed, but was never handed over to the patient
To indicate that an item has not been collected, the CP should apply the ‘not collected’ endorsement in the electronic claim message and on the paper form should print ‘NC’ under the pack size boxes for that item.
For PSD purposes:
- a not collected endorsement will only allocate a dispensing towards dispensing pool allocation.
|Electronic format||Paper format|
|Not Collected endorsement should be applied.
NB - Guidance relating to application of endorsements can be found in your supplier User Guide / Manuals.
|The paper form should be endorsed as in the example format above.|