Endorsing guide

(v1.10) Updated: 2 January 2016, see all updates

2.2.4 Item Not Collected

This denotes that the item has been dispensed, but was never handed over to the patient

To indicate that an item has not been collected, the CP should apply the ‘not collected’ endorsement in the electronic claim message and on the paper form should print ‘NC’ under the pack size boxes for that item.

For PSD purposes:

  • a not collected endorsement will only allocate a dispensing towards dispensing pool allocation.
Electronic format Paper format
Required Required
Not Collected endorsement should be applied.
NB - Guidance relating to application of endorsements can be found in your supplier User Guide / Manuals.
The paper form should be endorsed as in the example format above.