Pharmacy Care Record (PCR)

Providing details and guidance on the Pharmacy Care Record and how to gain access.

The Pharmacy Care Record (PCR) provides registered community pharmacists and pharmacy technicians with the capability to record details of a patient’s care. It can be accessed from supported browsers on a PC and is also available on some mobile devices.

This functionality is a key part of the delivery of the Chronic Medication Service (CMS) and allows users to record care provided at the patient’s registered Community Pharmacy (CP).

The key capabilities of PCR allow a user to create and maintain the following information:

  • Pharmaceutical care plan
    • Patient profile
    • Gluten-free (diet)
    • Care issues and care issue outcomes
    • Care needs assessment
    • Medication
  • Support tools
  • High-risk medicines care risk assessments
  • New-medicines intervention support tool
  • Support tools
    • Gluten-free foods annual health check
    • Smoking cessation
  • SBAR (Pharmacy Communication).

PCR also supports an interface to CP systems to allow import of medication items and automatic patient searching

Pharmacists have full access to all functions in the Pharmacy Care Record whilst Pharmacy technicians have restricted access to Smoking cessation and Gluten-free support tool functions.

You must have a SWAN connection to login to the Pharmacy Care Record. 

Visit the Pharmacy Care Record (PCR) Association website (external link) Login to the Pharmacy Care Record (PCR) (external link)

PCR Association error 116

PCR association requires software called CAPICom to be installed on the main/server computer. If CAPICom is not installed this will trigger error 116 when associating. If this error is present, CAPICom can be downloaded

Download CAPICom (external link)

Pharmacy Care Record user guide

Find out more about using the Pharmacy Care Record. 

The user guide covers all functions up to and including PCR version 13.1.

PCR version 13.1 delivers a major refresh to the layout, content and structure of the patient profile; this includes a new function to search for and add the patients GP practice. There is a new care needs assessment function with one-click care issue creation functionality, and a new care issues 'housekeeping' function that allows you to complete all care issue outcomes for a care issue in one click.


Download the Whats New in PCR 13.1 guide (PDF 523 KB) Download the PCR User Guide for version 13.1 (PDF 11 MB updated 25.07.18