Pharmacy Care Record (PCR)

Providing details and guidance on the Pharmacy Care Record and how to gain access.

The Pharmacy Care Record (PCR) provides registered community pharmacists and pharmacy technicians with the capability to record details of a patient’s care. It can be accessed from supported browsers on a PC and is also available on some mobile devices.

This functionality is a key part of the delivery of Medicines: Care & Review (MCR) and allows users to record care provided at the patient’s registered Community Pharmacy (CP).

The key capabilities of PCR are:

  • Search for and add patient (Incl. CHI lookup)
  • Pharmaceutical care plan
    • Patient profile
    • Gluten-free (diet)
    • Care issues and care issue outcomes
    • Stage 1 medication review (formerly "Care needs assessment")
    • Stage 2 medication review
    • Add Medication or import from PMR
  • High risk medicine
    • High-risk medicines care risk assessments
  • New medicine
    • New-medicines intervention support tool
  • Support tools
    • Gluten-free foods annual health check
    • Smoking cessation
  • SBAR (Pharmacy Communication).
  • Pharmacy home (Summary totals with links to detailed information)
  • Reports

Pharmacists have full access to all functions in the Pharmacy Care Record whilst Pharmacy technicians have restricted access to Smoking cessation and Gluten-free support tool functions.

You must have a SWAN connection to login to the Pharmacy Care Record. 

Visit the Pharmacy Care Record (PCR) Association website (external link) Login to the Pharmacy Care Record (PCR) (external link)

PCR Association error 116

PCR association requires software called CAPICom to be installed on the main/server computer. If CAPICom is not installed this will trigger error 116 when associating. If this error is present, CAPICom can be downloaded.

Download CAPICom (external link)

Pharmacy Care Record user guide

Find out more about using the Pharmacy Care Record. 

The user guide covers all functions up to and including PCR version 13.2.

PCR version 13.2 delivers a new "stage 2 medication review" function with one-click care issue creation functionality, and the ability to generate a PDF for the completed review that can be sent to the patient's GP practice. The existing care needs assessment has been renamed to "stage 1 medication review". There is a new question added to Stage 1 medication review: "Is the patient suitable for serial prescribing?".

Download the Whats New in PCR 13.2 guide (PDF 300 KB) Download the PCR User Guide for version 13.2 (PDF 10.8 MB updated 22.08.19)