Pharmacy: COVID 19 update

Providing updates on service provision and guidance for claiming during this pandemic

This page will provide up-to-date and relevant information to ensure that you are aware of changes being introduced that will impact on the services  you deliver along with guidance on how to process claims appropriately during this pandemic.


Contacting Staff during Covid-19

(9 April 2020)

Due to Covid-19 and our staff working from home, we may not be able to answer telephone calls regarding Payments and Prescribing & Endorsing queries.

Please refer to our contact page where you will find a list of email addresses should you wish to send an enquiry and one of our team will get back to you.


Covid-19 Universal Claim Framework service (UCF)

3 April 2020

The UCF supports electronic claiming for pharmacy-led services.  A new service is now available to claim for items supplied for patient care in support of Covid-19.


Minor Ailment Service available to non-exempt patients

3 April 2020

The Minor Ailment Service (MAS) is now available for any patient registered with a Scottish GP practice that is not resident in a care or nursing home or has registered as a temporary resident.

More information can be found in the published circular “PCA(P)(2020) 6 - Minor Ailment Service Amendment Directions” and on the MAS page showing eligibility for the service.

Prescription Form Ordering 

3 April 2020

Orders for prescription forms should be submitted in the normal manner.


NHS Pharmacy First Scotland

3 April 2020 

The NHS Pharmacy First Scotland service launch planned for mid-April has been postponed.