Our prescription tracker allows GPs and pharmacy contractors to track prescription forms with barcodes (unique prescription numbers or UPNs) that begin with 'A' or 'K'.
Other barcodes can't be tracked.
Our tracker uses a Scottish Wide Area Network (SWAN) connection. If you're not using a SWAN connection you'll not be able to access the tracker.
If the prescription tracker is unavailable you can contact the ePharmacy helpdesk with the barcode (UPN) number and we'll be able to confirm if the prescription has been claimed by a community pharmacy.
To contact our helpdesk:
- Email: firstname.lastname@example.org
- Phone: 0131 275 6600